WHERE PASSION MEETS PRECISION

Returns & Refunds

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, merchandise must be:

  • In the same condition in which it was received
  • Unworn and unused
  • With all original tags attached
  • In its original packaging
  • Accompanied by a receipt or other proof of purchase

Any complimentary gifts, promotional items, or merchandise provided in connection with the order must also be included with the return. If complimentary items are not returned, their retail value may be deducted from your refund.

To request a return, please contact us at orders@vezagolf.com.

Please do not ship any merchandise back without prior return authorization from VEZA GOLF. Unauthorized returns or items sent to us without first requesting a return will not be accepted or processed.

Once your return request has been approved, we will provide return instructions and the appropriate return address.

Return Shipping

Customers are responsible for the cost of shipping returned merchandise back to VEZA GOLF.

For your convenience, VEZA GOLF can provide a prepaid return shipping label for a flat fee of $15 per return package. If you choose to use our prepaid return label, the $15 return shipping fee will be deducted from your refund.

Alternatively, you may arrange and pay for return shipping using a carrier of your choice. We strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your refund has been completed.

VEZA GOLF is not responsible for return packages that are lost, damaged, or not received when customers use their own shipping method.

All original shipping and delivery charges paid when placing your order are non-refundable.

For any questions regarding a return, please contact us at orders@vezagolf.com.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery.

If an item is defective, damaged, or you received an incorrect item, please contact us as soon as possible at orders@vezagolf.com so we can review the issue and make it right.

If VEZA GOLF determines that an item was defective, damaged upon arrival, or incorrectly shipped, we will provide appropriate return instructions at no additional return shipping cost to the customer.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • All sale items
  • Final-sale merchandise
  • Custom, made-to-measure, personalized, or special-order merchandise
  • Personal care products
  • Perishable goods
  • Hazardous materials, flammable liquids, or gases
  • Gift cards

All items purchased at a sale price are considered FINAL SALE and are not eligible for return, exchange, or refund.

Please review product details, sizing, and other applicable information carefully before purchasing sale merchandise.

If you have questions regarding whether a particular item is eligible for return, please contact us before placing your order.

Exchanges

The fastest way to receive a different size, color, or item is to request a return for the original merchandise and, once the return has been accepted, place a separate order for the replacement item.

Customers are responsible for return shipping costs associated with exchanges unless the merchandise was defective, damaged upon arrival, or incorrectly shipped by VEZA GOLF.

Sale and final-sale items are not eligible for exchanges.

European Union — 14-Day Cooling-Off Period

For merchandise shipped into the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

Returned merchandise must be in the same condition in which it was received, unworn and unused, with tags attached and in its original packaging. Proof of purchase may also be required.

Any exceptions permitted under applicable law, including certain personalized or made-to-order products, will continue to apply.

Return shipping costs and refunds for orders covered by applicable European Union consumer protection laws will be handled in accordance with those laws.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the eligible merchandise amount will be refunded to your original payment method within 10 business days.

Original shipping and delivery charges are non-refundable. If you use a VEZA GOLF prepaid return shipping label, the $15 flat return shipping fee will be deducted from your refund.

Any other applicable deductions, including the retail value of complimentary gifts or promotional merchandise that were required to be returned but were not included, may also be deducted from the refund.

Sale and final-sale items are not eligible for refunds.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since VEZA GOLF approved your refund and you have not received it, please contact us at orders@vezagolf.com.